[15013] Acquisition module not connected!

[15013] Acquisition module not connected!

If you get the error message Acquisition module not connected! Follow the steps below to troubleshoot this issue.

Step 1 - restart the software

  1. Click OK on the error message

  2. Click on Quit Program in the bottom left-hand corner.
  3. Click OK
  4. Ensure the ECG machine is plugged into the PC correctly before trying again. 

Step 2 - check that the software can detect the ECG machine

If step 1 doesn't resolve the problem, you will need to check that the software is detecting the ECG machine.
  1. Click OK on the error message
  2. Click on System Configuration
  3. Click on the Option Code tab at the top of the window
  4. Look for the Internal Serial Number. If it's 0, that means the software isn't detecting the device
     
  5. Click OK, then close the software down again.
  6. Move the ECG machine to a different USB port and try again. 
If you continue to see this error, please contact Numed support via the Chat window so that we can investigate and troubleshoot this issue further with you.

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