Common Issues with the Intelligent Integration Interface and TPP SystmOne

Common Issues with the Intelligent Integration Interface and TPP SystmOne

When there is a connection issue with TPP SystmOne (S1), you will often get an error message stating "Error occurred while attempting to establish connection to SystmOne". Please see below for some of the common causes of this.

Multiple SystmOne Sessions

If you've opened multiple SystmOne sessions, please ensure that when you are using the Intelligent Integration Interface (I3) that the open SystmOne is the first session.
  1. If your SystmOne session has a # number in the top left-hand corner, please close down all sessions of SystmOne
  2. Relaunch SystmOne and try again. 
  3. If your newly opened SystmOne still has a # number in the top left-hand corner, you will need to restart your PC and try again, as other users will likely be logged in to the PC.
 

Another program is stopping the Intelligent Integration Interface from working

While all third-party products should work alongside each other, occasionally, problems or pending updates from another program that connects to SystmOne will stop the Intelligent Integration Interface from communicating correctly. 
If this occurs, please close any other programs that connect to SystmOne, for example, JoyConnect, AccuRX or Docman and then try again. If you have repeated issues with other products stopping the integration from working, ensure it isn’t trying to update and contact the supplier for further advice.

The connection to SystmOne is blocked

When a user first uses the Intelligent Integration Interface, they need to approve their connection. If block was clicked, then a manager from the surgery will need to log into SystmOne to remove the block on this PC.


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