If the Envisage Check-In screen encounters an issue while trying to check a patient in it will display an error code. Below is a list of the available error codes and the causes.

Code 0: Too early: Appointment found, but the patient is too early to check in.

Code 1: Too late: Appointment found, but the patient is too late to check in.

Code 2: No match, appointment was not found: no appointments matching the information supplied were found within the configured check-in window. The check-in window is a configurable option within the software. 

Code 3: Non-unique match: Appointments matching the information supplied were found for multiple patients,  and we are unable to determine which patient is correct.

Code 4: Clinical System not available: The check-in software was unable to communicate with the clinical system.

Code 5: Internal error: An internal error occurred.