In order for your Envisage Check-In to operate correctly on your network, it is advisable to whitelist some URLs and ports to allow the system to both check patients in and also receive vital software and security updates.   The check-in system doesn't need to be on the same network as the clinical system as long as the screen has access to the internet. 

To allow the smooth check-in of patients, please whitelist https://patient-checkin.co.uk/.

Please visit the follow link to get further information on the whitelisting requirements. It outlines which URLS and ports are required to ensure successful communication.  https://elosupport.elotouch.com/hc/en-us/articles/31169535738007-What-are-the-Whitelisting-Network-Requirements-for-EloView-4-EV4

If Numed needs to assist with installing the Envisage Check-In software or provide remote support to the surgery regarding their software, we use Zoho Assist. Please see https://www.zoho.com/assist/faq.html for information on this.