Smart Universal ECG Machine Not Connected
If your Smart Universal ECG Machine is not being detected by the PC or you get an error message stating RT-ECG Cannot find ECG cable. Follow the steps below to troubleshoot this issue.
- Move the USB lead to a different USB port on the front of the PC, then restart the software.
- If moving the USB lead to a different USB port hasn't resolved the issue, disconnect your ECG lead from the ATEN 5-metre extension lead, then plug the Smart Universal ECG lead directly into the PC and test the software.
- If step 2 resolved the issue, you will need to purchase a new ATEN extension lead; this can be found at Aten 5m Extension Cable.
- If step 2 didn't resolve the issue, test the Smart Universal ECG leads in another room.
- If the Smart Universal ECG leads are working on other PCs in the surgery, contact Numed support for additional troubleshooting.
- If the Smart Universal ECG is not working on any PC in the surgery, contact Numed support to arrange a repair.