Troubleshooting: SpiroConnect Failing to Connect to the Bluetooth Dongle

If your SpiroConnect device is failing to establish a connection with the software, follow these steps to resolve the issue:

1. Restart the Software and Reconnect the Dongle

• Close the software completely.
• Disconnect the Bluetooth dongle from the USB port on your PC or laptop.
• Reconnect the dongle and wait a few seconds.
• Restart the software and allow it to fully load before attempting to connect.
  • ⚠️ Important: The SpiroConnect device can only connect once the software has loaded.

2. Check the Batteries

• Try replacing the batteries with a fresh set to ensure adequate power.

3. Remove Any Attached Cables

• Ensure no cable is connected to your SpiroConnect device, as this disables Bluetooth functionality.

4. Adjust Power Settings (For Laptops)

• If using a laptop, adjust the power plan to 'High Performance':
  • The Battery Saver mode can reduce power output to USB ports, affecting connectivity.

5. Contact Technical Support

• If the issue persists after trying the above steps, please contact a support technician for further assistance.