Typically, the installation takes no longer than 4 hours, but please note that the exact amount of time may vary depending on the circumstances.

 For your convenience, we have also included answers to frequently asked questions.

 Frequently Asked Questions

 1. What time will the engineers arrive? 

Unfortunately, we cannot confirm the exact time of arrival. However, our engineers typically aim to arrive at the practice around mid-morning, but please be prepared for arrival at any point of the day during your opening hours.

 2. Will IT need to be onsite during the installation?

• IT does not need to be present during the installation. However, we recommend logging a ticket with your IT team to inform them of the impending work.
• Before the installation, IT will need to confirm that the network switch ports are enabled and configured for use with the GP LAN. 
• Access to the comms rooms will need to be available, and the comms cabinet will need to be unlocked with the necessary switch ports enabled.
• Any failure to meet the above requirements that results in a revisit may incur an additional fee.
  

 3. Do we need to remove the old hardware beforehand?

No, you are not required to remove your old hardware beforehand. When our engineers arrive, they will remove the old hardware as part of the installation process.

 4. Do you take away the packaging after installation?

No. During installation, we unbox all equipment, but we do not remove or dispose of any packaging. All packaging materials will remain on site for the customer to manage.

 If you have any questions or need further assistance, feel free to reach out to our installation and training team at 0114 2433896 or by emailing installations@numed.co.uk.