Common Issues with the Intelligent Integration Interface and EMIS web

Common Issues with the Intelligent Integration Interface and EMIS web

Click on the section that matches the issue you are experiencing to see guidance on how to resolve the problem.  
Please check EMIS Web is open


If you encounter the error box with the “Please check EMIS Web is open” message, please follow the steps in the order outlined below. Please go to How to minimise Check EMIS Web is Open errors for tips and guidance on avoiding this issue from occurring.
  1. Close down all open sessions of the EMIS Web, including any that may have stopped responding. Then launch EMIS Web and try again with the I3 software once you have your consultation open.
  2. If the above still causes the error, then there could be multiple users logged into the PC (i.e. a colleague was logged in earlier today or didn’t log off when leaving last night). The simplest solution to this will be to fully restart the computer; this needs to be a restart, not just logging out and back in.
    1. If you want to check if other users are logged in, please see How to minimise Check EMIS Web is Open errors. 
  3.  If this hasn’t resolved the issue, the cause of the problem could be your access permissions within EMIS. This is likely if you are a new member of staff and haven’t used i3 before. You will need to check the EMAS manager in EMIS Web to ensure that your user account has the correct permissions to use the relevant I3 module. This can only be accessed by practice managers or other senior-level users with access to EMIS Web. For further information on the EMAS manager settings, please go to How to configure EMAS Manager for I3.
  4. If, after all of the above, you are still getting the Please check EMIS Web is open error, please contact Numed support via https://www.numed.co.uk/support or by calling 0114 399 0010 for assistance.
Stuck on Processing data

If your Intelligent Integration Interface gets stuck Processing data, please follow the steps in the order outlined below. Please go to How to minimise Check EMIS Web is Open errors for tips and guidance on avoiding this issue from occurring.
  1. Close down all open sessions of the EMIS Web, including any that may have stopped responding. Then launch EMIS Web and try again with the I3 software once you have your consultation open.
  2. If the above still causes the error, then there could be multiple users logged into the PC (i.e. a colleague was logged in earlier today or didn’t log off when leaving last night). The simplest solution to this will be to fully restart the computer; this needs to be a restart, not just logging out and back in.

Invalid IP Address

This error can mean either an issue with the EMIS web API connection or a settings issue with the software. If the software has been working correctly and all of a sudden displays this error, it will typically mean that EMIS has an issue or another program is stopping our system from working, and you will need to raise this up with Optum support. Once the issue has been resolved, the software should begin to work again. 

To check that your software is configured correctly, follow these steps. 

  1. Open the Intelligent Integration Interface and click the settings cog
  2. In each instance, the Organisation ID is your surgery's EMIS number (also known as a CDB number)
    England 
    Wales




Unmatched Supplier ID

If you get this error, it means that the Intelligent Integration Interface hasn't been enabled in EMAS Manager. To resolve please follow the instructions in How to configure EMAS Manager for I3.
null.
When the error message just says null. this can be caused by one of the following issues

  1. This error occurs when a dependency is missing from the PC that is required for the connection to EMIS to work correctly. Please have your IT team install .NET 3.5, and this error should resolve.  Your IT team can download .NET 3.5 from https://www.microsoft.com/en-gb/download/details.aspx?id=21.
  2. If using the Custom server option, if there are any additional special characters in the API URL such as a extra space.