Support
My ECG report shows just numbers only
If your ECG shows numbers or measurements, for example: This indicates that the configuration of your software needs adjusting. Follow these steps to adjust the settings. Open CS-104 from your desktop Enter your username and password and click. For ...Cleaning Guide for Schiller MS-12 ECG Machine
Important Safety Information Do not immerse the device or accessories in liquid. Do not sterilise using hot water, steam, hot air, or an autoclave. Avoid cleaning products that contain strong acids or chemicals that may damage plastic. Always follow ...How to add in the Select Device button
If your select device button is missing from the ECG screen when attempting to capture an ECG, follow the steps below to add it in. Click the yellow heart menu. Click Edit Actions at the bottom of the screen. Locate an empty slot - slots labelled + ...Schiller ECG Machine Not Detected
When attempting an ECG with your Schiller MS-12 device, and you get the software launched, but no lines go across the screen and no text to alert that it may be leads off, and in the top right-hand corner of the screen, it shows a red X. To resolve, ...
Join Remote Support
Join live Chat
You can chat to one of our technical support team Monday – Friday 8.00am – 5.30pm. |
Popular Articles
Software Reinstallation
Option 1 Self-Help (Fastest) Complete the form below to receive your installation guides and licence keys. Install on as many PCs as needed Clear step-by-step guides provided Mediserve customers also benefit from access to a dedicated support line, ...Common Issues with the Intelligent Integration Interface and the EMIS web
Please check EMIS Web is open Invalid IP Address Unmatched Supplier ID null. Please check EMIS Web is open If you encounter the error box with the “Please check EMIS Web is open” message, please follow the steps in the order outlined below. Please go ...Direct download links for Numed supported Software
Please find below the links to the latest versions of our most common software (Please note the links in the installation guides differ slightly as they include tools and drivers but the software below is the same via seperate links). Numed ...No ECG Readings? Troubleshooting Common Connection Issues
ECG Showing 'Leads Off' When Connected to a Patient If the ECG leads are connected to the patient but no readings appear on the screen, this is often due to poor patient contact which can be caused by expired or improperly stored electrodes. Tip: ...12 Lead ECG Interference
12-Lead ECG Interference: Common Causes and Solutions If your ECG readings appear unclear with fuzzy or thick lines, it could indicate a problem with the connection to the patient. To ensure accurate readings, follow these steps to troubleshoot ...